By Michael Angier
|Raising the Bar - Part 2|
Last time, we talked about increasing
our belief in what's possible and about the benefit of associating with
people and organizations with high standards.
In this lesson, we begin to take action to increase our standards.
You can't get where you want to go unless you know where you are. Taking a hard look at ourselves, our team, our product and our organization may seem like a daunting task. But if we want to create excellence, if we're truly committed to raising the bar, we have to be willing to look at what's true.
What's not excellent?
The big things often get our best attention, but it's the LITTLE things that add up to the big things.
One place to start is customer complaints. If the people we serve have made complaints, that's valuable feedback and usually a clue as to what's not excellent. One complaint may represent hundreds of others who didn't take the time to complain—but also won't buy again.
Who does it better?
It's not that we're trying to be just like them, but we can always learn from others.
Is that the best we can do?
For brainstorming with myself or others, I like to use the IWWCW question. IWWCW stands for, "In what ways can we . . .?" In what ways can we do it faster, safer, at less cost, with fewer steps, with greater precision, etc. There's always more than one solution and by staying in the question, you'll come up with many ideas.
Start with a short list
For more about metrics, article at . . .
Copyright Success Networks International.
Last Updated 12/08/2004